Frequently Asked Questions

Q: When does coverage begin on New Lincoln Protect Extended Service Plans?

A: Coverage begins at the warranty start date and zero miles and expires at the earlier of the number of months purchased or the number of miles purchased.

Q: Are Lincoln Protect Extended Service Plans transferable to subsequent owners?

A: Yes, they are transferable. Transfer fees vary by state. If you are paying for the contract via the Installment Payment Plan (IPP), the IPP contract must be paid in full in order to transfer the plan coverage.

Q: When can I purchase a New Lincoln Protect Extended Service Plan?

A: Plans must be purchased within the time and mileage of the New Vehicle Limited Warranty (the earlier of 3 years or 36,000 miles for Ford vehicles and 4 years or 50,000 miles for Lincoln vehicles).

Q: How does a Lincoln Protect Extended Service Plan differ from my Auto Insurance coverage?

A: Your auto insurance provides property, liability, and/or medical coverage resulting from a collision with or theft of your vehicle. A Lincoln Protect Extended Service Plan covers your vehicle for failure of covered components due to defects in materials or workmanship and normal wear and tear.

• Q: When does coverage begin on New Lincoln Protect Extended Service Plans?

  A: Coverage begins at the warranty start date and zero miles and expires at the earlier of the number of months purchased or the number of miles purchased.

• Q: Are Lincoln Protect Extended Service Plans transferable to subsequent owners?

  A: Yes, they are transferable. Transfer fees vary by state. If you are paying for the contract via the Installment Payment Plan (IPP), the IPP contract must be paid in full in order to transfer the plan coverage.

• Q: When can I purchase a New Lincoln Protect Extended Service Plan?

  A: Plans must be purchased within the time and mileage of the New Vehicle Limited Warranty (the earlier of 3 years or 36,000 miles for Ford vehicles and 4 years or 50,000 miles for Lincoln vehicles).

• Q: How does a Lincoln Protect Extended Service Plan differ from my Auto Insurance coverage?

  A: Your auto insurance provides property, liability, and/or medical coverage resulting from a collision with or theft of your vehicle. A Lincoln Protect Extended Service Plan covers your vehicle for failure of covered components due to defects in materials or workmanship and normal wear and tear.

Q: If I choose an Installment Payment Plan (IPP), when will my payments begin?

A: The recurring due date is based upon the Lincoln Protect Extended Service Plan contract activation date. The first installment payment is typically due approximately 20 days after the Lincoln Protect Extended Service Plan contract activation, and subsequent payments will be due on the same day each month.

Q: Does the purchase of a Lincoln Protect Extended Service Plan or Premium Maintenance Plan have anything to do with my vehicle loan?

A: Unless your plan was purchased at the dealership at the time of your vehicle purchase and included in your loan, your Lincoln Protect Extended Service Plan purchase and financing is completely separate from your vehicle loan. If you choose to pay for your Lincoln Protect Extended Service Plan in monthly installments, these payments would be in addition to any vehicle loan payments you may have.

Q: Using the Installment Payment Plan, is there a website where I can view my account?

A: Yes, all customers utilizing the Lincoln Installment Payment Plan option are invited to create a user profile at www.payipp.com. Consumers can then manage their account online to change payment methods, access account information or edit their personal information.

Q: What if I have a question regarding my Installment Payment Plan (IPP) account?

A: Consumers can contact IPP customer service at 888-352-7901.

• Q: If I choose an Installment Payment Plan (IPP), when will my payments begin?

  A: The recurring due date is based upon the Lincoln Protect Extended Service Plan contract activation date. The first installment payment is typically due approximately 20 days after the Lincoln Protect Extended Service Plan contract activation, and subsequent payments will be due on the same day each month.

• Q: Does the purchase of a Lincoln Protect Extended Service Plan or Premium Maintenance Plan have anything to do with my vehicle loan?

  A: Unless your plan was purchased at the dealership at the time of your vehicle purchase and included in your loan, your Lincoln Protect Extended Service Plan purchase and financing is completely separate from your vehicle loan. If you choose to pay for your Lincoln Protect Extended Service Plan in monthly installments, these payments would be in addition to any vehicle loan payments you may have.

• Q: Using the Installment Payment Plan, is there a website where I can view my account?

  A: Yes, all customers utilizing the Lincoln Installment Payment Plan option are invited to create a user profile at www.payipp.com. Consumers can then manage their account online to change payment methods, access account information or edit their personal information.

• Q: What if I have a question regarding my Installment Payment Plan (IPP) account?

  A: Consumers can contact IPP customer service at 888-352-7901.